Three-Tiered Emotional Support System Generates Positive Feedback From Providers Who Become "Second Victims" of an Unanticipated Clinical Event

AHRQ Innovations Exchange | Three-Tiered Emotional Support System Generates Positive Feedback From Providers Who Become "Second Victims" of an Unanticipated Clinical Event

The goal is to help clinicians effectively manage negative emotional responses that might otherwise threaten future professional competence, patient care, and safety. Anecdotal feedback suggests that those professionals involved in such events have meaningfully benefited from the program.